Picture : Rubi during Counselling Session
*Ruby Rai, a permanent resident of Bhojpur, is married and has a teenage son.
Just a day before her life-changing accident, Ruby traveled to her mother’s home in Sankhuwasabha, a district that takes a full day of road travel to reach from Bhojpur. On the morning of the accident, Ruby, her mother, and her sister-in-law were in the kitchen preparing tea when a massive boulder struck their house. Tragically, the impact killed her mother and sister-in-law instantly. Ruby herself sustained severe injuries to her legs and ribs, leaving her immobile.
It took an hour for the villagers to organize a rescue, and Ruby was carried for three hours on foot to reach a helicopter that transported her to the Armed Police Force (APF) Hospital in Kathmandu. There, she received treatment for her broken ribs and legs over the course of two and a half months. Despite the extensive medical care, Ruby’s Left leg had to be amputated. A doctor at APF Hospital referred Ruby to Green Pastures Hospital (GPH) for artificial limbs. When she arrived at GPH, her physical and psychological condition was dire. The trauma of losing her loved ones and her mobility had left her unable even to grieve properly.
Through several sessions of psychosocial counseling at GPH, Ruby gradually began to rediscover hope and a renewed love for life. She came to understand that artificial limbs could help her regain independence in daily activities and improve her mobility.
Through the GPH medical charity, Ruby received prosthetic legs, which restored her mobility, and several sessions of psychosocial counseling that helped her process her grief and rebuild her confidence.
Ruby expressed her heartfelt gratitude for the transformation in her life, finding strength to move forward.
Nimuka Lepcha, a counselor in Social Service Department at GPH, shares: “We welcome patients and their families, providing individualized counseling that addresses both emotional and psychological needs. Many arrive in distress—grieving, hopeless, and some even suicidal. Our support focuses on nurturing their emotional and social well-being, helping them find strength and hope. Our role is to walk alongside them, offering a space where they can express their pain, process their emotions, and find the strength to rebuild their lives.
One such patient was Ruby. When she arrived, she was not only physically weakened but also deeply traumatized by her loss. Through counseling, we helped her navigate her grief, regain confidence, and embrace the possibilities ahead. Seeing her stand and walk again—not just physically but also emotionally—is a reminder of the resilience that lies within each person when given the right support and care.”
The Social Service Department at GPH plays a pivotal role in addressing the psychosocial needs of patients, particularly those facing challenges related to leprosy, disability, spinal cord injury and other chronic illnesses. By providing counseling, support, and advocacy, the department contributes to improving patients’ overall well-being and quality of life. The department’s efforts in building hope and resilience among patients align with INF’s mission of serving the poor and disadvantaged. While the SSD does not offer highly specialized clinical treatments, the department excels in providing empathetic and personalized support to patients. The focus on active listening and understanding patients’ unique needs differentiates the SSD’s services. The department manages to provide counseling over 100 sessions and charity assistance to 100 individuals per month.
Picture: Rubi with her prosthesis
*Name changed for anonymity
Story Collected by: Nimuka Lepcha